Epson provide a 1 year warranty as standard, unless otherwise stated at point of sale. Faults should firstly be diagnosed by  Technical Support before being referred to Epson. These terms apply to the following machines:

A 12 month manufacturer warranty also applies to all other Epson printers, although this warranty is invalidated if the printer has used non-genuine inks. In this instance, Epson cover the manufacturer’s warranty period on the ink delivery system, including the ink lines and print head. Sublimation systems must be kept in an environment where the temperature is consistently between 17-25°C.

As with the machines listed above, faults should firstly be diagnosed by Technical Support before being referred to the manufacturer.

In the rare event of hardware failure, the original printer packaging is required if the printer needs to be returned for any reason.

OKI laser printers have a 1 year warranty from the date of purchase, provided by the manufacturer (consumable items have a 3 month warranty). You should first contact  Technical Support who will identify the problem and refer you to your local service centre. Alternatively, you will be advised to call the main OKI warranty line who will then go through diagnostics over the phone with you.

In the rare event of hardware failure, we require the original printer box should the printer need to be returned for any reason.

Sawgrass machines have the following warranty periods:

• Sawgrass Virtuoso SG400, SG800, SG500, SG1000: 2 year warranty
• Sawgrass VJ628: 1 year warranty

All faults should firstly be diagnosed by Technical Support before being referred to the manufacturer. In the rare event of a technical/hardware failure, Sawgrass require the printer to be returned in its original packaging should the machine need to be repaired or replaced.